Refund policy

We do not offer refunds on any subscriptions or purchases.

All sales are final. Please review your order carefully before completing your purchase.

To contact us regarding any issue, you can email us at [email protected].

Damages and Issues

Please inspect your letter upon arrival and contact us immediately if:

• Your letter arrives damaged

• Your letter is defective

• You receive the wrong item

If your letter arrives damaged, you may request a replacement free of charge by contacting us.

If your letter gets lost in transit, we may send a replacement free of charge on case by case basis.

Shipping Address Responsibility

It is the responsibility of the customer to enter the correct shipping address at checkout.

If you mistype your shipping address during checkout and we ship your letter to the incorrect address, you are not entitled to a refund. However, as a courtesy, we will send future letters to the corrected address once you notify us.

Customers are responsible for informing us of any address changes. Once notified, we will send all future letters to the updated address.

Subscriptions

All subscriptions:

• Do not renew automatically

• Expire at the end of the subscription period

We will send reminder emails before renewal.

Upon expiry of your subscription, you will receive an email notification confirming the expiration.

Refunds

We do not offer refunds under any circumstances.

If you have any questions regarding your subscription or order, please contact us at [email protected].