Privacy policy

Nature Adventure Mail operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated subscription and letter bundle shopping experience. Nature Adventure Mail is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

1. Contact Information

  • Full name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

2. Payment Information

  • Payment card details

  • Transaction details

  • Payment confirmation information

(Note: Payment processing is handled securely through third-party payment providers such as Razorpay and Shopify Payments. We do not store your full card details.)

3. Account Information

  • Login credentials (if account creation is enabled)

  • Preferences and order history

4. Transaction Information

  • Products viewed

  • Items added to cart

  • Orders placed

  • Subscription details

  • Purchase history

5. Communications

  • Messages you send to us via email

  • Customer support inquiries

6. Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Interaction with our website

  • Cookies and similar tracking technologies

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, subscribe, contact us, or create an account.

  • Automatically through cookies and website tracking technologies.

  • From service providers such as Shopify and payment gateways.

  • From shipping partners to fulfill deliveries.

How We Use Your Personal Information

We use your personal information to:

1. Provide and Manage Our Services

  • Process orders and subscriptions

  • Fulfill shipments

  • Send subscription renewal reminders

  • Provide customer support

  • Manage accounts

2. Communicate With You

  • Order confirmations

  • Shipping updates

  • Subscription expiry notifications

  • Customer service responses

3. Marketing & Promotional Communication

  • Send newsletters or promotional emails (you may unsubscribe at any time)

4. Improve Our Services

  • Analyze website usage

  • Improve customer experience

  • Enhance product offerings

5. Security & Fraud Prevention

  • Verify transactions

  • Prevent fraudulent activity

  • Protect our website and customers

6. Legal Compliance

  • Comply with applicable Indian laws

  • Respond to lawful requests from authorities

How We Disclose Personal Information

We may share your personal information with:

  • Shopify, which hosts our store

  • Payment providers (e.g., Razorpay)

  • Shipping and logistics partners

  • IT and website service providers

  • Legal or regulatory authorities when required

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access and use of the Services to provide and improve their platform.

Information you provide may be transferred to Shopify and processed in countries outside India.

To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve performance

  • Analyze visitor behavior

  • Provide a better user experience

You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies separately.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children without parental consent.

If you believe a child has provided personal information to us, please contact us to request deletion.

Security & Data Retention

We implement reasonable security measures to protect your personal information. However, no online system is 100% secure.

We retain personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

To exercise your rights, please contact us at:
[email protected]

We may need to verify your identity before processing your request.

International Transfers

Your personal information may be processed outside your country of residence, including by Shopify and other service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our Services constitutes acceptance of any changes.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected]